Meet Ana…

What is it like to work in

Information technology workers help ensure that computers work well for people, and that people feel comfortable using their devices. IT involves the study, design, development, implementation, support or management of computer-based information systems—particularly software applications and computer hardware.

Nearly every organization, small or large, needs IT workers to keep their businesses running smoothly. IT Specialists might select and support the types of devices, networks, and software necessary for workers to succeed in their field. Whether it’s a teacher logging grades online, a grocer managing inventory, or a bank managing user’s accounts, each require different technologies, security, and network access– and that’s where the IT specialist comes in. 

“Interpersonal skills were the most important skill the interviewer was looking for.”
– Ana
“The fact I had a hard life… honestly allows me to meet people where they are. I know what it is to not know something, so I’m able to sit down with somebody and say ‘Let me help you walk through all this–don’t worry, it’s OK not to know’
– Ana

Job Statistics

Education Level
Most of these occupations require a four-year bachelor’s degree, but some do not. (38% have bachelor’s degree)

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Median Wage
$42.57 hourly, $88,550 annual

Projected Job Openings (2019-2029)

Daily Work Activities

Coordinating the Work and Activities of Others

Communicating with Supervisors, Peers, or Subordinates

Getting Information

Organizing, Planning, and Prioritizing Work

Interacting With Computers

** Data and statistics sourced from O-Net Online.

Skills Required

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others’ actions.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Time Management: Managing one’s own time and the time of others.

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Start Here.

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