Meet Ana…

What is it like to work in

Information technology workers help ensure that computers work well for people, and that people feel comfortable using their devices. IT involves the study, design, development, implementation, support or management of computer-based information systems—particularly software applications and computer hardware.

Nearly every organization, small or large, needs IT workers to keep their businesses running smoothly. IT Specialists might select and support the types of devices, networks, and software necessary for workers to succeed in their field. Whether it’s a teacher logging grades online, a grocer managing inventory, or a bank managing user’s accounts, each require different technologies, security, and network access– and that’s where the IT specialist comes in. 

“Interpersonal skills were the most important skill the interviewer was looking for.”
– Ana
“The fact I had a hard life… honestly allows me to meet people where they are. I know what it is to not know something, so I’m able to sit down with somebody and say ‘Let me help you walk through all this–don’t worry, it’s OK not to know’
– Ana

Job Statistics


Education Level
Most of these occupations require a four-year bachelor’s degree, but some do not. (38% have bachelor’s degree)

b3lineicon|b3icon-user-laptop||User Laptop

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

b3lineicon|b3icon-money-bag||Money Bag

Median Wage
$42.57 hourly, $88,550 annual

b3lineicon|b3icon-user-connection||User Connection

Projected Job Openings (2019-2029)

Daily Work Activities

Coordinating the Work and Activities of Others

Communicating with Supervisors, Peers, or Subordinates

Getting Information

Organizing, Planning, and Prioritizing Work

Interacting With Computers

** Data and statistics sourced from O-Net Online.

Skills Required

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others’ actions.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Time Management: Managing one’s own time and the time of others.

Interested in IT?
Start Here.

Computer Foundations and Application: CIT 100

This is a general computer literacy course. Students learn computer fundamentals (hardware, software, using a Microsoft Windows operating system), essential applications (word processing, spreadsheets and presentation software), working online (networks, Internet and email) and the impact of computing and the Internet on society. Students develop skills with common applications to use a computer as a tool, make informed decisions concerning computer generated information and obtain basic information systems concepts and terminology.

Provider: CCAC
Student Age: 17+ years old
Length: Spring Semester

Information Technology Fundamentals: CIT 115

This course explores technical issues involved with computers and information technology. Students will be able to set up a basic workstation, conduct basic software installation, establish basic network connectivity, identify compatibility issues, identify/prevent basic security risks and demonstrate knowledge in the areas of safety and preventative maintenance of computers. This course prepares students considering a career in Information Technology (IT) or desiring a more detailed knowledge of IT fundamentals.

Provider: CCAC
Student Age: 17+ years old
Length: Spring Semester

Networking: CIT120

This course introduces students to computer networking fundamentals. Topics include: network design, network hardware, network operating systems software, data communications, configuration and installation, internetworking, and troubleshooting basic network problems. Using a Microsoft Windows Server-based LAN environment, students practice network administration concepts and activities.

Provider: CCAC
Student Age: 17+ years old
Length: Spring Semester

Want to be Sure a Career as an

IT Specialist

is right for you?

Find the right career path for you!

Take Our Career Quiz

to match what you enjoy with top careers in tech.

Looking for courses? Start here.